Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

New Patient Policy

For new pets needing medication or treatment that have not yet been established with our practice, it is required that an exam be done on the pet before we can dispense any type of medication. If you are wanting to spay or neuter a pet that has not yet been established with our clinic we require that they receive at least a rabies vaccination, and come in for a pre-operative exam prior to surgery. This allows us to begin establishing a relationship with our clients and to thoroughly examine your pets to make sure that they are healthy enough to undergo surgery.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, Cash and personal checks. To apply for Care Credit click the link below to go straight to the online application form.

https://www.carecredit.com/apply/confirm.html?encm=BWQEPVU3AGVXawBkUmYMZQA6UTVQNgI8BWhVYQFuU24